What to do next
Show the working, step by step
Where I used this
At Praava Health I built the corporate-sales engine from zero, growing from 342 to about 1,400 corporate clients and 3.1 times the programs.
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Four ways to grow recurring revenue
- New customers. The obvious lever, and usually the most expensive. Check what each one costs with the CAC calculator.
- Expansion. More users, more services or a higher plan for customers who already trust you.
- Fewer downgrades. Catch customers who use less before they ask for a cheaper plan.
- Fewer cancellations. Every unit of churned revenue has to be won back before you grow at all.
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Recurring revenue stuck, or leaking?
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Questions
What is MRR?
Monthly recurring revenue: the predictable revenue you expect every month from subscriptions, retainers or contracts. It leaves out one-off sales.
What is net revenue retention?
Revenue from last month’s customers this month, after upgrades, downgrades and cancellations, as a share of what they paid last month. Above 100% means you would grow even with no new customers.
What is the quick ratio?
New plus expansion revenue divided by contraction plus churned revenue. Above 1 you are growing; the higher it is, the less of your new revenue is spent replacing what leaked out.